1. Billing provider
Paid memberships are purchased and managed through Patreon. Patreon processes payment details, taxes, billing dates, cancellations, and payment disputes under its own terms. Vice Weave receives membership and entitlement status needed to apply account benefits.
2. Access and plan changes
- An upgrade is applied after Patreon reports the higher active entitlement.
- A downgrade normally applies when Patreon reports the new tier or at the boundary determined by Patreon's billing system.
- A cancellation normally preserves paid benefits through the verified paid period, unless a refund, reversal, fraud review, or mandatory rule requires earlier suspension.
- Delayed or missing provider events can temporarily delay a change; reconnecting Patreon can refresh the status.
3. Refunds and reversals
Refund eligibility depends on applicable law, Patreon's rules, the transaction state, and the circumstances of the request. Nothing in this policy removes a non-waivable refund, withdrawal, chargeback, or consumer right.
A refund, chargeback, reversal, or suspected payment abuse may place related benefits on financial hold while the event is verified. Used AI capacity and generated output cannot be returned, but this does not limit remedies required by law.
4. How to request help
Contact legal@viceweave.com with the Vice Weave account email, approximate transaction date, Patreon membership reference, and requested resolution. Do not send card numbers or other payment credentials.